Parcelia support

Tell us what happened

Please include your iPhone model, iOS version, game version and the steps that led to the problem. A screenshot can help. Please leave out passwords, payment information and other private details.

Progress and scores

Classic progress, Rush runs, scores, settings and Bonus Sort credits save on your device. Parcelia has no game account or cloud sync. Avoid deleting the app while troubleshooting: local progress may be lost.

In Rush, Hint, Undo, Restart and Bonus Sort mark a run Assisted. Assisted runs have their own best score.

Sound or ads

Check Music and Effects in the game menu, your iPhone volume and the current audio output. Game audio pauses while a full-screen ad or ad privacy form is open. Turning both Music and Effects off also requests muted ad-video audio.

Eligible adults may see automatic ads at breaks after completed levels, after cleared Rush loads and after finished runs, with frequency limits. Rewarded offers are optional. If an ad cannot load, keep playing. You have one hint per Classic level (including replay) and one per entire Rush run. Undo and Restart stay free. A Bonus Sort is earned after the ad reports completion. New bonus ads stop at three stored credits. An already-earned reward is preserved if it arrives after you leave a Rush run; use saved bonuses before collecting more. If an ad has just closed, we may briefly check its result before another rewarded offer becomes available. Ordinary play remains available. Tell us if a completed ad does not add the promised reward.

Age choice is optional and does not itself remove ads. Unknown and younger groups receive conservative child-restricted treatment; older teens can receive teen-restricted treatment. Open Settings → Privacy & ads to change the optional group or use Google’s available privacy controls. Ordinary play continues when privacy checks or ads are unavailable.